OpenSource Usability Labs

Good news for all students of usability, user-interface design, interaction design,…: The initiative Open Usability has started the call for participation for the Season of Usability 2009 (a very big THANK YOU to Celeste for organizing and finding sponsors!!!).

The Season of Usability provides students the opportunity to practice what they have learned in university on a real Free/Libre/Open-source software project. The list of projects this year is great again:

• Amarok
• Drupal
• Gallery
• GeneMANIA
• Ubuntu – GNOME User Management Tool
• Kadu
• KOrganizer
• OLM
• SemNotes
• KUbuntu Add/Remove… Software

Of course I will again work as a usability-mentor for the SoU 2009. This year I am mentor for the Gallery project. This project is interested in learning more about its users. Project activities will include user research activities such as surveys, interviews, creating user groups and personas, and competitive analysis.

I will be really enjoying this job, as we have worked hard on our survey-platform Icon Test and the connected questionnaire methods. They will be of great use for the student and the gallery project.

Are any of those projects interesting for you? Then don’t hesitate to apply.

Hurray! Tine 2.0 has qualified as a finalist in the  Trophées du Libre. Congratulations to the whole team! Good work gets appreciated

Footnote:
I am in the jury of Trophées du Libre, but as I am juror in the category “Education”, I had no influence on the nomination of Tine in the category “Professional”.

Our family of companies (OpenSource-Usability-Labs, Apliki and binaere bauten) has finally moved from eGroupware to Tine 2.0 as our leading groupware system. Only for the in Tine 2.0 still missing calender we continue to use the eGroupware calendar.

I was quite nervous promoting and pushing the decision to do so. The dialogues and workflows of Tine show to a very great extent my handwriting. Therefore everything that does not yet work as expected falls back on me. And one thing is for sure: Tine 2.0 is still a young project, having many bugs and lacking features at this point of time.

So why did I promote the change? First of all I was always very unhappy about eGroupware. It is feature rich, but – many complex technical product have this problem – most users could not use more than perhaps 20% of these features. We had eGroupware running for more than 2 years now – still whenever I talked to Conny or Lars telling them that I failed to do this or that with eGroupware the answer was always the same: It is possible. Just this did not help me in my daily life. So in my eyes the lacking features of Tine 2.0 compared to eGroupware are to a great extent only virtually missing, because for the normal user eGroupware is not feature-rich, it is confusing.

The second reason to change to Tine 2.0 in productive use is of course to get feedback. I am in charge for the usability part of the development – but until now we did not have the chance to actually test the concepts we have thought out. So now is the time to get back to earth and see whether things work out the way we hope. Next to using Tine 2.0 ourselves, we will start doing active usability testing from February on.

So what is my intermediate result after about 3 weeks of active Tine usage?

Honestly, I am overwhelmed. There are a lot of bugs. To a great extent these are not severe bugs – they just get in your ways here and there – but hey: we are working on a development snapshot. What should one expect? But the integration of different aspects of groupware is just great. The filter-list-system is working well (of course: it still needs a little polishing). Still more than this: Using Tine is just fun. Working with eGroupware I always felt like: ok, this is the application we use, so teeth together and do what you need to do. So I always did what I really had to do, but never more than that. With Tine 2.0 it is just the opposite. I really enjoy working with Tine. I have caught myself just playing around with Tine, exploring the possibilities. This way I did what is most important for a groupware: I used it. I put all the information in Tine that never found their way into eGroupware.

Summing it up: except for the painfully missing calendar, I think Tine 2.0 is a great groupware. It has less features than eGroupware, but overcompensates this by being straight forward and fun to use. The decision to change from eGroupware to Tine 2.0 was a good one! I hope the usability tests we conduct in the next time will confirm this picture.

The Icon Usability Test of the TV-Browser icons has been closed for some time now. We have been busy learning from that study and working on further improvements for the icon test. So I totally forgot to write about the actual results…

Just as a reminder – the aim of the study was twofold:

First, we wanted to prove the method, which worked very well and we are going to publish the results in some scientific magazine sometime.

The second goal was to reveal the good and the not so good icons in TV-Browser. For the test we used some icons that are visible in TV-Browser and the tool-tips provided for them. We then asked the user of TV-Browser (they should be used to the icons!) to attend the survey – and they did indeed! A great “Thank you” to all of you who have participated!

And these are the results in short:

The following icons proved to be just great and really helpful for the user:

Print, Reminder Function, Favorite program, Search, Filter

A second set of icons worked alright, but has the potential to be improved:

List of currently running programs, Simple marker plug in

And finally some icons showed the definite necessity for an improvement:

Start external Program, Tool for translators, Get recent TV listings, Rate program

Now we are working on an second study, in which we will test alternative icons for those last functions. In this study we are going to present alterative icons to the users, which then have to pick the icons that fit best for he function. At last we are going to test the new set of icons to prove the improvement, that we hopefully will have achieved by then!

Next to TV-Browser, we are also working on a study for the testing of Tine 2.0 icons. Hopefully I will be back to you with some news on that issues soon!

Wow. Today we closed the Icon Test for TV-Browser. And man – this has been a real test for our Beta-Service. The result: Within one week more than 22000 individual tests have been conducted in our 18 experimental conditions, filling our database with 123404 rows of data. OpenOffice Calc gives up on this amount of data (As an interesting insight: MS Excel on the other hand can read that many rows of data, but not save them).

So it will take us some time to actually get valid (in term of significant) results, as this sheer amount of data first has to be handled. But I will uncover not too much when I say: a first look at the data is promising.

I guess we have found a valid way to actually have users judge the usability of icons of an application. The icon test is easy to set up, it is easy (ok, it will be easy once the platform is finished up…) to get the results and it is fast – in the best meaning of agile usability. You need valid feedback on your icons till tomorrow? No problem anymore!

With our icon test we are able to spot the good and the better-find-another icons in an interface, and we can easily decide which of a set of alternative icons for one term is the one users prefer most.

More soon to be seen on www.icon-test.com!

We just started an online-survey together with the guys from TV-Browser. The question we want to answer is twofold:

1. Which Icons the TV-Browser uses are easy to understand, helpful or in just one word: appropriate? Which Icons should TV-Browser use in future releases?
2. Does the method and the online-Tool we have developed for testing the quality of icons work as good, as we hope it does?

If you are curious: The study is online until the 1st of September 2008. You can participate even if you do not know much about the TV-Browser – as long as you use Firefox Webbrowser, because this study is still beta: Study for checking the quality of icons in TV-Browser.

After starting the study first problems became obvious immediately and most of them got solved quite quickly. I have learned, e.g. that a switch can be “half-broken” eating up lots of, but not all data-packages.

Summing it up: the study runs quite well and we are getting tons of answers by the TV-Browser-Users. It is always fun to have this great community involved into new studies.

On LinuxTag 2008 in Berlin the OpenSource Usability Labs were invited by the Tine 2.0 project. So I was at their booth a fair bit of the time, discussing the concepts, screens and ideas we have. The feedback was great – a lot of people encouraged us in our work. The main feedback was: there is no easy-to-use OpenSource groupware-solution for small and medium-sized enterprises around but there is definitely a need for one! So hey-ho – let’s go, Tine!

We demonstrated what we call a technology preview. This preview reveals some of the basic functionality and some of our interaction-concepts. The visitors were impressed by the ease of interaction made possible by newest Web 2.0 technology. But make up your own mind and try out what we have achieved so far.

Additionally we made a web-based icon-understandability test on the booth. So visitors could help us to understand what icons are already well understood – and which icons still need to be improved. This way visitors had the possibility to directly influence the usability of Tine 2.0. We will provide this facility for all of you, who could not attend LinuxTag on the Tine-Website soon. Tools like this are extremely important for achieving the certification as being developed according to ISO 13407.

Next to Tine I promoted the idea of the OpenSource Usability Labs. There were quite a few commercial OpenSource Projects around on LinuxTag. I talked to a lot of people about our ideas of professional OpenSource Usability, our philosophy and our business models – and most of them found the ideas very interesting.

I really enjoyed LinuxTag and already look forward to next year’s edition! Thanks to all the guys making this possible. We should not forget that this event is mainly the result of , oluntary work.

Only one week left to LinuxTag in Berlin (28th to 31st of May)! It is always a great event and I am looking forward to meet all the great people that are engaged in the OpenSource community! And of course I am personally happy that this event has settled in Berlin – and I do not need to travel for it anymore

Unfortunately the OpenSource Usability Labs will – this year – not have there own booth on LinuxTag. But you will find me most of the time at the Tine 2.0 booth. It is located in hall 7.2a booth no. 115.

I am very happy to get feedback on the ideas we can present up to now with Tine 2.0. Feel free to discuss the concepts in User-Interface- and User-Interaction-Design with me. As well I am looking forward to discuss any issues related to usability in OpenSource in general – be it in the scope of the OpenUsability-Initiative or a matter of the OpenSource Usability Labs.

See you on LinuxTag!

Season of Usability is one of my favorite activities of the year. But it has its downsides as well…

This year again I will mentor – together with Bodo from TV-Browser – one of the Season of Usability projects. This is great because we get the chance to spread the word about usability, help some students to gather experience and at the same time improve a great project even further!

But today was decision-day. We had to select which of the applicants we want to consider for the 2nd round of applications. And I really hate to have to say no to qualified and motivated people – but: these are the rules! So at the end of the day we have nine promising students left in the process of application for the TV-Browser. Good luck to all of them in 2nd round and to all the others: Don’t be sad… There will be other great chances for you!

The OpenUsability.org – Season of Usability (SoU) has started their call for participation. Interested students with a background in Usability, Interface Design, Interaction Design or related topics are invited to support non-commercial OpenSource-Projects with their knowledge and skills in user-centric development. The SoU is to the benefit of both:

• The student is mentored by an experienced usability professional and has the chance to practically use, what he has learned in theory.
• The projects benefit from the fresh wind of a new mind and up-to-date methods in user-centric development.

Like last year Björn is again one of the proud mentors for the students. He mentors the SoU project for TV-Browser. Björn has gone quite a long way with this project, starting work back in 2005.

The premises of this project are just great – so do not hesitate and apply for your participation in the SoU!